PRIVACY POLICY
CUSTOMER CARE
I’m a Customer Care section. We are glad to explain, most importantly, how to contact our store with service queries.
This Warranty Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly from ScreenStock and within Warranty Period.
Remote Service Process. Submit service requirements through website, email, telephone and other service channels. Specific content of the service and contact information shall be provided. We will troubleshoot it in 24-48 hours.
Online Remote Free Technical Service. The remote technical guidance is provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems. This service is applicable for technical problems including but not limited to the connection issue of signal cable and power cable, system software issue of software use and parameter settings, and replacement issue of the module, power supply, system card, etc. We will troubleshoot it in 3-12 hours.
PRIVACY & SAFETY
I’m a Privacy & Safety Policy section. Your privacy is of the highest importance to our business, so we take an accurate care regarding it.
This Privacy Policy explains what data ScreenStock collects from you through our interactions and through our products, why we collect it, and what we do with it. We hope you will take time to read it carefully.
Privacy Statement
We are serious about your privacy, this privacy statement explains how screen-stock.com [also named as “we”, “us” or “our(s)”] collects, uses, shares, and processes your information.
Collection and use of personal data
Personal data is information that can be used to directly or indirectly identify your identity. Personal data also includes anonymous data that can be used to directly or indirectly identify your identity. Personal data does not include anonymous data that cannot be reversed. Therefore, regardless of whether it is combined with other information or other information, we cannot identify your identity.
Promote security and security
We abide by the principles of legality, legitimacy, and transparency, use and process the least amount of data within the scope of limited purposes, and take technical and management measures to protect data security. We use personal data to help verify accounts and user activities, and promote security protection, such as by monitoring fraud and investigation, suspected or potentially illegal activities, or behavior that violates our terms and policies.
The following is a description of the types of personal data we may collect and how we use these data:
We collect some personal data.
ⅰ. Data provided by you:
We will collect the personal data you provide when you use our products and services or otherwise interact with us, for example when you create an account, contact us, participate in online surveys, use our online help or online chat tools. Make a purchase, we will collect personal data related to the purchase. This data includes your payment data, such as your credit card or debit card number and other card information, as well as other account and authentication information, as well as billing, shipping and contact information.
ⅱ. Data concerning the use of our services and products:
When you visit our website, we may collect the type of device you use, the unique identifier of your device, the IP address of your device, your operating system, the type of Internet browser you use, usage information, and diagnostic information. Or about your installation or access to our product or service’s computer, telephone or other device location information Position, thereby making us able to improve our products and services.
How do we use your personal data?
In general, we use personal data to provide, improve, and develop our products and services, communicate with you, provide you with targeted advertising and services, and protect us and our customers.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes personal data for data analysis, research, and auditing purposes. Such processing is based on our continuous provision of products and services. If you participate in competitions or other promotional activities, we may use the personal data you provide to manage these plans. Some of these activities have additional rules, which may contain more data about how we use personal data. Therefore, we encourage you to read these rules carefully before participating.
ⅱ.In the case of your explicit consent, we may use your personal data to send you marketing information related to our products and services, to communicate with you about your account or transaction, and to inform you of our policies and terms. If you no longer hope to receive e-mail correspondence for marketing purposes, please contact us and choose to exit. When you contact us, we may also use your data to process and reply to your request. In this case, we may share your personal data with third-party partners, these partners may send you marketing information related to their products and services. Experience with our products and services as well as third-party websites and applications, and determine the effectiveness of our promotional activities.
Note: For the above-mentioned data usage that requires your explicit consent, please note that you can contact us and withdraw your consent.
Definition of Cookie:
Cookie is used to store information in a web browser. Cookie is widely used to store and receive identifiers and other information on computers, telephones, and other devices. We also use other technologies for similar purposes, including our storage Data, identifiers associated with your device, and other software on your web browser or device. In this Cookie Statement, we refer to all of these technologies as “cookies”.
Use of cookies
We use cookies to provide, protect, and improve our products and services, such as personalizing content, providing and measuring advertising, understanding user behavior, and providing a more secure experience accordingly.
Disclosure of Personal Data
We provide certain personal data to our strategic partners who work with us to provide our products and services or to help us market our products to customers. We will only share personal data with these companies to provide or improve our products, services and advertising; not with third parties for third-party marketing purposes without your prior express consent.
Data disclosure or storage, transfer and processing
i. Fulfilling legal obligations:
Due to the mandatory laws of the European Economic Area or the user's country of residence, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Processing of Personal Data of EEA Residents - If you reside in the European Economic Area (EEA), our processing of your personal data will be lawful as described below: whenever we ask for your consent to process your personal data, Such processing will be justified in accordance with Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
ii. For the purpose of reasonably implementing or applying this section:
We may share personal data with all of our affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or any part of our business, including in connection with any bankruptcy or similar proceeding, we may assign any and provide all relevant third parties with personal data. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
iii. Legal Compliance and Security or Protection of Other Rights
It may be necessary for us to disclose personal data in response to law, legal process, litigation and/or requests from public and government agencies in or outside your country of residence. We may also disclose personal data if we determine that the disclosure is necessary or appropriate for purposes of national security, law enforcement, or other matters of public importance.
Children
Our products and services are for adults. Therefore, we do not knowingly collect, use or disclose data from children under the age of 16. If we learn that we have collected personal data from a child under the age of 16, or the equivalent minimum age in accordance with the jurisdiction, we will take steps to delete the data as soon as possible. If you become aware that a child under the age of 16 has provided us with personal data, please contact us immediately.
Your rights
We take reasonable steps to keep your personal data accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You can lodge a complaint with the competent data protection authority about the processing of your personal data. In order to protect the privacy and security of your personal data, we may request data from you to enable us to confirm your identity and your right to access such data, and to search for and provide you with personal data that we maintain. In some cases, applicable legal or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time frame, in any event less than 30 days.
Third Party Websites and Services
When a customer operates a link to a third-party website with which we have a relationship, due to the privacy policy of the third party, we are not responsible or liable for such policies. Our websites, products and services may contain links to or the ability to give you access to third-party websites, products and services. We are not responsible for the privacy practices employed by these third parties, nor are we responsible for the information or content contained in their products and services. This Privacy Statement applies only to the data we collect through our products and services. We encourage you to read the privacy policy of any third party before continuing to use their website, products or services.
Data Security, Integrity and Retention
We use reasonable technical, administrative and physical security measures designed to protect and help prevent unauthorized access to your data and to use the data we collect properly. We will retain your personal data for as long as it is necessary to achieve the purposes outlined in this Privacy Statement, unless longer retention periods are required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep up with new technologies, industry practices and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement constitutes acceptance of the revised Privacy Statement. If you do not agree to the revised Contact Us Privacy Statement, please do not use our products or services and contact us to close any accounts you may have created.
Contact us
If you have any questions about this Privacy Statement or its implementation, you can contact us at: info@screen-stock.com
Personal Data we collect
ScreenStock collects data to operate effectively and provide you the best experiences with our products– from figuring out basic stuff like which language you speak, to more complex things like which products you will find most useful, how many square meters of LED display you need and what kind of pixel pitch is suitable for your application.
How we use Personal Data we collect
ScreenStock uses data to operate our business, improve our products and personalize your experiences. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.
Personal Data we share
ScreenStock do not share personal data with other companies, organizations and individuals unless one of the following circumstances applies:
With your consent
ScreenStock will share personal data with companies, organizations or individuals outside of ScreenStock when we have your consent. We require opt-in consent for the sharing of any sensitive personal information.
For external processing
ScreenStock provides personal data to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
For legal reasons
ScreenStock will share personal data with companies, organizations or individuals outside of ScreenStock if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
1）meet any applicable law, regulation, legal process or enforceable governmental request.
2）enforce applicable Terms of Service, including investigation of potential violations.
3）detect, prevent, or otherwise address fraud, security or technical issues.
4）protect against harm to the right, property or safety of ScreenStock, our users or the public as required or permitted by law.
ScreenStock may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, ScreenStock may share data publicly to show trends about our products.